1. Introduction

At Soft Book Solutions, we strive to ensure customer satisfaction with every purchase. However, due to the digital nature of our products, we have specific guidelines regarding refunds and returns.

2. Digital Products

2.1 Ebooks and Website Themes:
  • All sales of ebooks and website themes are final. Once a purchase is completed, it is non-refundable and non-exchangeable.
  • We do not offer refunds or exchanges for any digital products unless required by law.

3. Exceptions

3.1 Defective Products:
  • If you receive a defective or corrupted file, please contact our customer support within 7 days of purchase. We will investigate the issue and provide a replacement file if the defect is confirmed.
3.2 Incorrect Products:
  • If you receive a product that does not match the description or the product you ordered, please contact our customer support within 7 days of purchase. We will review your case and, if valid, will provide the correct product or offer a refund.

4. How to Request a Refund or Replacement

4.1 To request a refund or replacement, please contact our customer support team at [Your Email Address] with the following information:
  • Your order number
  • Description of the issue
  • Any relevant screenshots or files
4.2 Our team will review your request and respond within 3-5 business days.

5. Chargebacks

5.1 If you initiate a chargeback or payment dispute with your credit card company or payment provider, we reserve the right to suspend your account and any ongoing or future purchases until the dispute is resolved.

6. Changes to the Refund Policy

6.1 We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. Your continued use of our website after any such changes constitutes your acceptance of the new Refund Policy.

7. Contact Information

If you have any questions about this Refund Policy, please contact us at: Soft Book Solution Email: softbooksolution07@gmail.com Phone Number: +94742086267 / +8264697339